Privacy Policy

Terms and Conditions – CSoft Marketing Pvt. Ltd.


About Our Products

CSoft Marketing Pvt. Ltd. develops and distributes software and digital solutions designed to help organizations improve productivity, streamline workflows, and manage data efficiently. All products are licensed, not sold, and are subject to the terms outlined in this agreement.

Acceptance of Terms

By installing, accessing, or using any CSoft Marketing Pvt. Ltd. product (“Product”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must refrain from using the Product and uninstall it immediately.

License Grant

Upon purchase or subscription, you are granted a limited, non-exclusive, non-transferable license to use the Product in accordance with the license type purchased. The license does not grant you ownership of the software or any associated intellectual property rights.

License Restrictions

You agree not to:

  • Use the Product for unlawful purposes.
  • Exceed the user count, device limit, or storage allocation specified in your license.
  • Reverse-engineer, decompile, or disassemble the Product.
  • Copy, distribute, or share the Product without prior written consent from CSoft Marketing Pvt. Ltd.
  • Circumvent or attempt to bypass licensing or security mechanisms.
Product Usage

Usage limits, licensing terms, and restrictions—if applicable-are defined in the product purchase or license agreement. Exceeding these limits may result in additional charges, restricted access, or suspension of functionality. Misuse or violation of these terms may lead to immediate license termination without refund and may result in legal action.

Payment and Renewal
  • Products may be purchased via one-time payment, subscription, or enterprise licensing.
  • Subscription-based licenses automatically renew unless cancelled before the renewal date.
  • All payments are processed securely via trusted payment gateways.
  • Failure to make payment may result in suspension or termination of your license.
Limitation of Liability

CSoft Marketing Pvt. Ltd. will not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from the use or inability to use our Products.

Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts located in India.


Privacy Policy – CSoft Marketing Pvt. Ltd.


Information Collection

We collect the following information when you purchase or use our Products:

  • Name, email, phone number, and billing address
  • License keys and activation details
  • Usage data (for license compliance and product improvement)
  • We do not store payment card details; these are handled securely by our payment gateway providers.
How We Use Your Information

We use collected information to:

  • Deliver and activate your Product license
  • Provide technical support and updates
  • Improve product performance and features
  • Send important notifications and updates (with opt-out options for marketing emails)
Third-Party Sharing

We may share information with trusted third-party providers (payment processors, analytics tools, email services) strictly for operational purposes.

Cookies and Tracking

Our websites and online platforms may use cookies and tracking technologies to improve your user experience. You can disable cookies in your browser, but some product features may not work correctly.

Security Measures
  • All sensitive data and license information are encrypted at rest and in transit.
  • Regular security audits and updates are performed to maintain product integrity.
Your Rights

Under applicable privacy laws (including GDPR), you have the right to access, update, or request deletion of your personal data. Requests can be made via email.


Refund and Cancellation Policy


Cancellations
  • Perpetual licenses cannot be cancelled after purchase.
  • Subscription licenses may be cancelled anytime before the next billing date; access will continue until the end of the billing period.
Refund Policy

Due to the nature of digital products, all sales are final. Refunds are only issued in exceptional cases, such as:

  • Proven billing errors
  • Product defects that cannot be resolved within a reasonable time
  • Failure to deliver agreed product functionality

Approved refunds will be processed within 10–15 business days.

Policy Updates

CSoft Marketing Pvt. Ltd. may revise these Terms and Policies from time to time. Updates will be posted on our website or sent via email. Continued use of the Product after updates indicates acceptance of the revised terms.